We’ve challenged the conventional insourcing & outsourcing models


INSOURCING

an age old business practice in which selected operations and support services are managed internally. This model comes with certain recognized limitations related primarily to cost, quality & risk. Insourcing is traditionally more costly; functions without Service Level Agreements (SLAs) or Key Performance Indicators (KPIs); and places 100% of the risk on the employer.

OUTSOURCING

a management tool in which selected operations and support services are managed externally through a third party provider. This model comes with certain recognized limitations related primarily to cost, quality and risk. Outsourcing is traditionally constrained by high cost of overhead; content with the status quo; and undermined by a diminishing marginal rate of savings.

NSOURCING

We believe your talent can be unleashed by solving your most complex problems. We challenge the status quo by asking the right questions and delivering the right combination of consulting, technology, and managed services. We accomplish this with a culture focused on innovation and operational excellence that drives efficiency and profit improvement for our clients. We solve for n.

NSOURCING

BPO/KPO/LPO

AP/AR
Business Development
Conflicts/New Business Intake
Desktop Publishing
Docket
Document Processing
Facilities Management
Graphic Design

Hospitality
HR Admin./HRMS
IT Help Desk
IT Network Administration
Library Services
Litigation Support
Mail Services
Marketing

Procurement
Reception
Records
Recruiting
Reprographics
Research
Secretarial
Switchboard

Business Problem

Global insurance & diversified risk services organization was seeking creative approach to more effectively manage its $10M+/year spend on network print environment for its geographically dispersed offices the U.S.  Company lacked an efficient & financially justifiable printing environment to address the diverse business needs and ensure the security of the information being produced. The printing  issue was identified as inefficient and excessively expensive.

Solving for N

NSource was engaged to develop an optimized print environment, inclusive of:

  • Process – Define, develop, document, & distribute printing policies
  • Technology – Design asset configuration appropriately balancing MFDs &Network Printers while concurrently improving secure printing capabilities
  • Vendor – Participate in the vendor selection process evaluating core criteria for 36 month provider
  • People – Incorporated a dedicated fleet management professional to manage installation & approved print devices in over 80 offices

The customized solution provided the client with a consistent, risk-compliant, co-terminus configuration and corresponding best practice without compromising employee productivity while saving approximately 45% annually.

Business Problem

  • Highly decentralized support services structure
  • Above market labor costs in large offices across US
  • Uneven service levels
  • Current staff resistant to reengineer process

Solving for N

  • Design & implement captive operations center
  • Developed proof of concept & implementation roadmap
  • Deployed 6 service lines improving service level across the board
  • Cost savings of $2M per year within first year of operation
  • Mitigated HR issues associated with traditional law firm captive and outsourcing designs
  • Leveraging lessons learned in US to assist with European and Asian operations center and create optimized global support solution.

CoNsulting

REThink.

REInvent.

REDefine.

Operational | Process/Policy | Organizational | Technology

Docket
Facilities
Finance
Human Resources
IT

Legal Research/Library
Litigation Support
New Business Intake/Conflicts
Print Optimization
Records

Business Problem

Am Law top 10 law firm billing for global clients lacked the requisite “one firm” look and consistency.   The absence of a global billing process & procedure resulted in a bottom line loss estimated at over $25M annually.  Global billing deemed top priority & identified as competitive disadvantage by the firm.

Solving for N

NSource was retained as only outside entity to assist global, cross-functional team to define problem, quantify its effect on the business and collaboratively design the solution.

Firm’s first global project team was assembled & quantified actual revenue leakage well in excess of initial estimate. NSource assisted in creating end-to-end global workflow process powered by existing technology tools coupled with key customization. Tested proof-of-concept design and helped implement  scalable solution globally.  Initial implementation generating greater acceptance globally.

Business Problem

Fortune 500 company with over 200,000 employees requires assistance in the development of a technology transition strategy for the spin-off of a 12,000 employee division. The selection and implementation of a Human Resources Information System (HRIS) is the most immediate priority for the division.

Solving for N

Using our define-develop-deploy consulting framework, the nSource team conducted a comprehensive inventory of technology system supporting the business and developed a five year transition strategy. The nSource team developed the HRIS requirements analysis, project charter and project plan for the HRIS upgrade.

Business Problem

Fortune 500 company with over 200,000 employees requires assistance in the development of a technology transition strategy for the spin-off of a 12,000 employee division. The selection and implementation of a Human Resources Information System (HRIS) is the most immediate priority for the division.

Solving for N

Using our define-develop-deploy consulting framework, the nSource team conducted a comprehensive inventory of technology system supporting the business and developed a five year transition strategy. The nSource team developed the HRIS requirements analysis, project charter and project plan for the HRIS upgrade.

TechNology

NService

Request Management
Tracking
Reporting

OpsNotes

Workflow
Process Mapping
Training

NCertify

Testing
Certification

NSource HR

HRMS
Talent Management
Time and Attendance

HRO

Compliance Guidance & Strategic Support
Employee Benefits
HR Administrative Services
HR Help Desk
HR Project Management
HRMS Technology
Payroll & Tax Management Services
Talent Management Technology
Recruiting Services
Risk Administration Services

Business Problem

Commercial services business lacked the requisite infrastructure to facilitate its rapid growth. The company was routinely challenged by the myriad of issues associated with establishing new locations in a quick, yet efficient fashion.  It recognized that this challenge presented a competitive threat.

Solving for N

NSource was engaged to customize a Human Resources Outsourcing (HRO) solution, inclusive of:

  • People – Strategic & Tactical HR
  • Process – Administrative Best Practices
  • Technology – HR Management System, Time & Attendance

The customized solution provided the client with an administrative blueprint that enabled them to launch 9 new locations over a 6-month period.  It also provided a centralized approach which empowered them to manage multiple sites from a single location thereby reducing overhead costs while concurrently improving efficiency.

Business Problem

Private Equity organization needed additional resources to support its rapid acquisition strategy. The company lacked the requisite infrastructure to concurrently build policy/administrative processes, mitigate risk, and enhance the employee experience.  These issues were identified as critical to the new operations and required to enable existing key employees to focus on additional acquisitions.

Solving for N

NSource was engaged to develop a Human Resources Outsourcing approach, inclusive of:

  • Process – Define, develop, document, track & report upon policies & corresponding administrative processes
  • People – Strategic (VPHR) & tactical HR (HR Help Desk) to support the management of people, process & technology
  • Technology – HR Management System to give employees access to critical information, ensure compliance, & streamline reporting/metrics

The customized solution provided the client with an administrative infrastructure and enabled more strategic focus on both business operations & acquisitions.

Team

Mike Bryant

CEO

Matt Moustakas

COO

Marc Quinlivan

EVP

Ken Amann

CFO

Rich Ayares

Operations

Mike Baron

Process Management

Brad Christmas

Operations

Adriane Johnson

HR Consulting

Tina Kaltezas

Operations

Jim McGinnis

Technology

Chris Rutledge

Human Resources

Andy Shane

Business Development

Mike Wolz

Business Development

Careers

WE EXTEND YOU AN INVITATION TO JOIN US OFFERING FULL BENEFITS INCLUDING 401(K) AND A MILITARY FRIENDLY ENVIRONMENT

We offer a competitive benefit package, including Health, Dental, Life, LTD-STD, Vision, 401k and wellness programs.

POSITIONS

 

 

312-984-5679

CHICAGO

203 N. LaSalle Street
Suite 1900
Chicago, IL 60601

NEW YORK

54 W. 40th Street
New York, NY 10018

WASHINGTON DC

1717 K Street NW
Suite 1110
Washington DC

TAMPA

3111 W Dr Martin Luther King Jr Blvd
Tampa, FL 33607

UNITED KINGDOM

(Joint Venture Partner)

Kilncraigs
Greenside Street
Alloa  FK10 1EB